Refund policy
Return & Refund Policy
At Funzest, customer satisfaction is our top priority. If something isn’t right with your order, we’re here to help. Please read our return and refund policy carefully to understand how we handle returns, refunds, and exchanges.
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1. Return Eligibility
We accept returns only if the product meets the following conditions:
The item is unused, unworn, and in its original condition
The item is returned with original packaging, tags, and accessories (if any)
The return request is initiated within 7 DAYS of receiving the product
Products that do not meet these criteria may not be eligible for return.
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2. Return Timeframe
Customers must raise a return request within 7 DAYS from the date of delivery.
Once your return request is approved, the product must be shipped back within the time period mentioned in our response email.
To start a return, please contact us at rahulpaul1929@gmail.com with your order number and reason for return.
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3. Refund Process & Timing
After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed within 7 days
Refunds will be issued to the original payment method used during checkout
Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account
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4. Exchange Options
We offer exchanges for items that are defective, damaged, or incorrectly delivered.
Exchanges are subject to product availability
If the requested replacement is unavailable, a refund or store credit may be offered
Please contact rahulpaul1929@gmail.com to request an exchange.
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5. Damaged or Defective Products
If you receive a damaged, defective, or wrong product, please contact us within 10 DAYS] of delivery.
To help us resolve the issue quickly, include:
Your order number
Clear photos or videos showing the issue
Once verified, we will arrange a replacement or refund at no additional cost to you.
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6. Non-Returnable Items
The following items are not eligible for return or refund:
Items marked as final sale or non-returnable
Gift cards or digital products
Personal care or hygiene products (if applicable)
Products damaged due to misuse, wear and tear, or incorrect handling
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7. Return Shipping Costs
If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping cost
For all other eligible returns, the customer is responsible for return shipping charges
Shipping fees (if any) are non-refundable unless the return is due to our error
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If you have any questions about this policy, feel free to reach out to us at rahulpaul1929@gmail.com We’re always happy to help and ensure you have a smooth shopping experience with Funzest.